Rewards & Card Linking
Find out about our loyalty program and card security
Updated over a week ago
What is WhosOut Rewards?
With WhosOut Rewards, you get rewarded just for going out. Earn rewards every time you spend at the best spots in your city—rewards that come in the form of gift cards mailed directly to you.
How do I earn rewards?
You’ll earn rewards every time you spend at our partner spots. Simply link your card on the app, and every transaction made at participating venues will count towards your rewards. Keep track of your points and transactions via your rewards tab in the app.
Can I link multiple cards to my account?
Yes, you can link multiple cards to your account. All transactions made with any of your linked cards at participating venues will count towards your rewards.
What happens if I lose my linked card?
If you lose your linked card, simply unlink it from the app and link your new card. Transactions made with the lost card after it has been unlinked will not count towards your rewards.
How soon after a transaction will my points be updated?
Points are typically updated within 24-48 hours after a qualifying transaction is made. If you don’t see your points after this time, contact support.
What can I spend my rewards on?
Our exclusive rewards include gift cards mailed directly to you and are valid at the corresponding bar where you spent. Check out the Rewards tab in the app to see the latest options. We’re constantly adding more rewards, so keep your eyes peeled!
Can I use my rewards at any partner location?
Currently, reward gift cards are only valid at the specific bar where you earned them. We’re exploring options to make rewards more flexible across different partner locations.
How do I link my card?
Head to the Rewards tab in-app to link your card. Simply enter your card details in the Visa/Mastercard/AMEX secure portal. Once linked, your transactions at participating venues will be tracked automatically.
Are my card details safe?
Your data is 100% secure, and we’ll never charge your card. We use a secure and PCI-compliant SDK from Fidel.uk to tokenize (encrypt) your card details to an ID number.
How do I update my card details?
If your card expires but your replacement has the same number, you don’t need to update anything. To remove a linked card or add a new one, head to the Profile tab in-app and select "View linked cards" to manage your wallet.
Do you track all my transactions?
We only have access to transactions made on card machines at our reward venues using cards registered on the app.
Do my points expire?
Your points on the app never expire, so you can build them up to unlock that reward you’ve had your eye on for a while.
Do my reward gift cards expire?
Reward gift cards have an expiration 6 months after your card has been redeemed.
Do you support online payments (order at table)?
Unfortunately, we do not support payments made online, such as order-to-table services. We only have access to transaction data made on card machines, so you will not be rewarded for online purchases.
Why didn’t I receive a reward for my transaction?
If you are linking a Mastercard for the first time, it may take up to a week for us to receive transaction data. If you still haven’t received your reward after this time, contact support with proof of your purchase.
What should I do if I mistakenly linked the wrong card?
If you linked the wrong card, go to the Profile tab, select "View linked cards," and unlink the incorrect card. You can then add the correct card to start earning rewards.
How do I check the balance or status of my reward gift card?
You cannot check the balance or status of your reward gift card at this time.
Can I earn rewards for cash transactions?
No, only transactions made with a linked card at participating venues will count towards your rewards. Cash transactions are not eligible.
What if I made a purchase at a partner venue but didn’t receive points?
Ensure your card was linked before making the purchase and that the transaction was made on a card machine at a participating venue. If you still didn’t receive points, contact support with proof of your purchase.
Do I need to be physically present at the venue to earn rewards?
Yes, you need to be physically present and use your linked card at the venue’s card machine to earn rewards. Online orders or remote payments do not qualify.
Is there a minimum spending amount to earn points?
Some partner locations may have a minimum spending threshold before points are awarded. Check the venue details in the app for specific requirements.
Can I use my reward gift card during special promotions or events?
Reward gift cards are generally valid during promotions unless stated otherwise by the venue. It’s best to check with the venue directly if you’re unsure.
What happens if a partner venue closes or no longer participates in the program?
If a partner venue closes or exits the program, you will no longer be able to earn rewards there. Any unused reward gift cards may still be valid until their expiration date, but please verify with the venue.
Can I still earn points if my transaction was declined initially but later approved?
Only successful transactions will count towards your rewards. If your transaction was declined initially and later approved, the points should still be awarded, but if not, contact support for assistance.
What if I don’t receive my reward gift card in the mail?
If you haven’t received your reward gift card within 10 business days, please reach out to our support team with your reward confirmation details.
Can I transfer my points or rewards to another user?
At this time, points and rewards are non-transferable and are tied to your account.